A Senior Experience Designer, Journey-Centric Problem Solver | Building Customer Experiences
Community Platform
UX RESEARCH | UX DESIGN | UI DESIGN | USABILITY TEST
Unified two different community platforms into one single cohesive experience. This initiative aims to streamline user interactions, enhance engagement, and foster a sense of belonging among customers by providing a unified space for support, knowledge sharing, and peer-to-peer interactions
Prompt-Driven Agentic Chatbot
PRODUCT DESIGN | UX RESEARCH | UX DESIGN | USABILITY TEST
Prompt-driven AI Tool aimed at empowering customer service agents in resolving issues efficiently. Leveraging advanced artificial intelligence and natural language processing, this tool assists customer service representatives in providing accurate, timely, and personalized responses to customer inquiries.
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Agent Assistant unification
UX RESEARCH | UX DESIGN | UI DESIGN | USABILITY TEST
Unifying five different chatbots into a single user interface (UI) across multiple channels involves integrating various conversational agents into one cohesive platform. This approach enhances user experience by providing seamless and consistent interactions regardless of the channel used. Here’s a detailed description of the process and its benefits
Sales360
UX RESEARCH | UX DESIGN | UI DESIGN | USABILITY TEST
A Web Solution that simplifies the way custom products are created and lets thousands of eCommerce Sellers and Print providers build profitable businesses. This solution is specially made for Indian Sellers as Indian Ecommerce Industry is raising 13% each year and it has a great business Opportunity.
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Workforce Planning Suite
UX RESEARCH | UX DESIGN | UI DESIGN | USABILITY TEST
A tailored solution to streamline and optimize workforce planning processes provides a customized, efficient, and strategic approach to managing human resources. This solution encompasses a range of tools and methodologies designed to address the unique needs of an organization, enhancing its ability to adapt to changing demands and achieve its goals.